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Please note that we offer free replacements for customers within 90 days from the delivery date. If there are some parts missing or damaged when you receive the products, we will certainly do our best to get the replacements to you ASAP.
To resolve your issue as soon as possible, please provide the following information and contact us via online chat or email. Email:
1. Replacement parts you need
2. Reason
3. Photos/Videos for damaged parts and Function issues
4. Order Number
5. Photos of the washing label inside the Teepee or batch number on the bottom of the wooden toys
